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Did not receive purchased items

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I made a donation for a Rayquaza and Elite Rank over 2 hours ago and recieved nothing as of yet. Can anyone help me with this?
Posted Mar 5, 19 · OP
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Heya!
First of, sorry for the inconvenience! I suggest you either move it to discord, which gets more frequently checked then the forum or to please state your name(otherwise I assume your forum name matches your minecraft name) and Server you purchased the above mentioned items on.
enjin-1554271-19712378-gray.png
Posted Mar 6, 19
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Yes it is DonnieBoy420 and items were purchased for Neo server. I tried to join discord but couldn't. i'm just worried on losing out on both the money and items..
Posted Mar 7, 19 · OP
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Hello! I'm a Senior Mod for the server! We apologize for how late we responded. I'm assuming that the purchases still have not gone through? We are now aware of the problem and will try to assist you asap. I heard you said you were unable to join the discord though. Can you try this link for us and see if this works for you?
https://discord.gg/Kx4UKYk
Posted Mar 8, 19
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