First of, sorry for the inconvenience! I suggest you either move it to discord, which gets more frequently checked then the forum or to please state your name(otherwise I assume your forum name matches your minecraft name) and Server you purchased the above mentioned items on.
Hello! I'm a Senior Mod for the server! We apologize for how late we responded. I'm assuming that the purchases still have not gone through? We are now aware of the problem and will try to assist you asap. I heard you said you were unable to join the discord though. Can you try this link for us and see if this works for you? https://discord.gg/Kx4UKYk