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Explosive Pickaxe Unable to Mine 3x3 Area

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Hello, I am sorry to bother the one to read this but I received the explosive pick axe on the Neo server. The pick axe has efficiency 3 but is unable to break the 3x3 area. Please let me know if there is a way to either use the pick axe, get a corrected one, or a correct way to submit tickets.

Thank you,
demoman1000
Posted Dec 23, 18 · OP
BlackSpirit
BlackSpirit @ Ultra
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Hey there!
I'm sorry to hear that about your Pickaxe and I hope it get's resolved soon.
If you, however, use discord, I suggest you to join our server, to make the dialouge of resolving this fast and smoothly. If not, it's alright. You'll get helped. :)

BlackSpirit
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Posted Dec 24, 18
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Thank you I will post it in the #admin-support.
Posted Dec 24, 18 · OP
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